Frequently Asked Questions
- When will I receive my code?
- How will I receive my code?
- I did not receive any email!
- I paid but my order was cancelled!
- Why is the price higher than the card face value?
- What are my payment options?
- Can I buy a gift card and have it delivered to someone else?
The code will be sent instantly to your email after successfully completing the payment process.
If this is your first purchase, we will do a verification process which might take 1 minute to 24 hours.
Your second purchase and beyond will be instant within 1 minute.
Still not convinced? See our customer reviews on how fast we deliver! ^ω^
Your code will be sent to the email address you provide on the checkout.
Along with the order confirmation email, you will also receive another email with the subject: "Order #xxxx Downloads".
Open the email and click the link of the product to download the card code (scanned image).
For Hotmail and AOL users, your email server might experience delay in receiving emails (google: "Hotmail / AOL email delay" for a reference).
For qq.com and 163.com email users, there have been several cases where qq.com and 163.com email server rejects all emails from us.
We recommend using Gmail for prompt receipt of the code.
Also, please use alphabet names when ordering. If you use non-alphabetic characters, your order will not likely be recognised by our system.
Please check your junk/spam folder!
9 out of 10 inquiries we receive often end up finding the email containing the code mistakenly labeled as junk.
Your order can be automatically cancelled when:
- the item is out of stock
- you exceed your Purchase Limit
- the order is flagged as possibly fraudulent
Please be rest assured, however, that you will NOT be charged for the cancelled order.
Every credit card payment process is a two step processes of Authorize and Capture.
When you placed order during checkout, you authorize us to capture the fund and charge your credit card.
However, no fund is being transferred from you to us on this step.
We then check the order for stock availability, purchase limit and fraud.
If everything is okay, we will then capture the fund (=charge your credit card) and send the code.
If your order is cancelled, there will be no fund captured nor code sent.
When you buy cards from us, there are a lot of fees that we, as a merchant, have to pay in order to process your order.
Here is the fee breakdown:
1. Original card price
2. Payment processing fee
3. Foreign exchange (USDJPY) rate fee and bank fee
4. Operational cost, i.e. server, ads, staff salary, transportation fee
5. Business profit
For the delivery speed and top notch service we do (see our customer reviews), we believe our price is very reasonable compared to other stores! ^_^
We accept debit or credit card payments via Paypal (you would need to create a Paypal account) and Bitcoin.
If you buy from us we could only email the card to you. Feel free to forward the email we sent you to whoever you would like.